## 1. INTRODUCTION
We, **Nutvibe**, a brand owned and operated by **Nut Vibe Private Limited**, having its registered office at:
**91, Gaon Rehna Ruheri, Hathras, Uttar Pradesh – 204101, India**
(“Nutvibe”, “We”, “Our”, “Us”).
Nutvibe is an e-commerce platform offering a wide range of premium dry fruits, nuts, seeds, healthy snacks, nut butters, trail mixes, dragees, makhanas, granola, wellness foods, gift hampers, and customized gifting solutions.
Nutvibe is accessible through our website:
**[www.nutvibe.in](http://www.nutvibe.in)** (“Platform”).
We respect the privacy of every individual who visits or uses our Platform. This Privacy Policy explains how we collect, use, store, process, and disclose your Personal Information when you access or use our Platform.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Refund Policy, and other applicable policies.
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
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## 2. DEFINITIONS
**”Platform”** means the website operated by Nutvibe at [www.nutvibe.in](http://www.nutvibe.in).
**”Products”** means dry fruits, nuts, seeds, healthy snacks, nut butters, trail mixes, gift hampers, and related packaged food products.
**”User” / “You”** means any person who accesses, browses, registers, or purchases products through the Platform.
**”Visitor”** means any person who browses the Platform without creating an account or placing an order.
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## 3. INFORMATION WE COLLECT
We may collect the following Personal Information:
* Full Name
* Date of Birth
* Gender
* Delivery and Billing Address
* Email Address
* Mobile Number
* Payment Information
* IP Address
* Device Information
* GPS/Location Data (where permitted)
* Social Login Information (if applicable)
We may also collect:
* Browsing activity
* Search history
* Shopping cart activity
* Purchase history
* Device and browser information
* Platform usage analytics
You are responsible for ensuring that all information provided is accurate and up to date.
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## 4. NON-PERSONAL INFORMATION
We may collect non-personal information such as:
* Browser type
* Device type
* Operating system
* IP address
* Cookies and tracking information
* Website interaction statistics
This information helps us improve website functionality, user experience, and service performance.
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## 5. ACCESS AND PERMISSIONS
Where applicable, you may grant permission for:
* SMS communication
* Email communication
* OTP verification
* Device and browser access necessary for platform functionality
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## 6. HOW WE USE YOUR INFORMATION
We use Personal Information to:
* Process and deliver orders
* Manage customer accounts
* Process payments securely
* Provide customer support
* Improve user experience
* Send order updates and notifications
* Send promotional offers and marketing communications
* Prevent fraud and unauthorized activities
* Comply with legal obligations
* Analyze customer preferences and trends
We may share limited information with logistics providers, payment gateways, analytics services, marketing partners, and technology providers as necessary for business operations.
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## 7. PAYMENT INFORMATION
Nutvibe does not store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on its servers.
Payments are processed through secure third-party payment gateway providers that comply with applicable security standards and regulations.
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## 8. CHILDREN’S PRIVACY
The Platform is not intended for individuals below 18 years of age.
We do not knowingly collect Personal Information from minors. Users under 18 years of age should use the Platform only under parental or guardian supervision.
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## 9. COOKIES POLICY
We use cookies and similar technologies to:
* Enable website functionality
* Remember user preferences
* Analyze traffic and usage patterns
* Improve customer experience
* Deliver personalized advertisements
Users may disable cookies through browser settings; however, certain Platform features may not function properly.
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## 10. DISCLOSURE OF INFORMATION
We may share information with:
* Internal administrative teams
* Payment gateway providers
* Logistics and shipping partners
* Marketing service providers
* Analytics providers
* Technology and hosting partners
* Legal and regulatory authorities
* Business successors during mergers, acquisitions, or restructuring
Such sharing will be limited to what is reasonably necessary.
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## 11. ANALYTICS AND DERIVED DATA
We may use analytics tools and automated systems to understand customer preferences, purchasing trends, and user behavior in order to improve our products, services, and marketing efforts.
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## 12. DATA SECURITY
We implement reasonable technical and organizational security measures to protect Personal Information, including secure servers, encryption technologies, and restricted access controls.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
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## 13. USER COMMUNICATIONS AND REVIEWS
Any reviews, ratings, comments, feedback, suggestions, or testimonials submitted by users may be used by Nutvibe for business, promotional, and marketing purposes without additional compensation.
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## 14. ACCESSING OR MODIFYING INFORMATION
Users may update, modify, or correct their Personal Information through their account settings or by contacting customer support.
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## 15. THIRD-PARTY LINKS
The Platform may contain links to external websites.
Nutvibe is not responsible for the privacy practices, content, or policies of third-party websites.
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## 16. SOCIAL MEDIA
Information voluntarily shared on social media platforms may become publicly accessible.
Nutvibe shall not be responsible for misuse of information publicly shared by users.
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## 17. INTELLECTUAL PROPERTY
All trademarks, logos, graphics, content, product images, website designs, and branding elements appearing on the Platform are the intellectual property of Nutvibe and are protected by applicable laws.
Unauthorized use is prohibited.
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## 18. INDEMNIFICATION
Users agree to indemnify and hold harmless Nutvibe from claims, losses, liabilities, damages, and expenses arising from:
* Violation of this Privacy Policy
* Misuse of the Platform
* Submission of false or misleading information
* Violation of applicable laws
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## 19. LIMITATION OF LIABILITY
Nutvibe shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Platform or Products.
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## 20. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by the laws of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in **Hathras, Uttar Pradesh, India**.
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## 21. CHANGES TO THIS POLICY
Nutvibe reserves the right to update, modify, or amend this Privacy Policy at any time.
Changes shall become effective immediately upon posting on the Platform.
Users are encouraged to review this Privacy Policy periodically.
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## 22. ACCOUNT DEACTIVATION AND DATA DELETION
Users may request account deletion by contacting customer support.
Certain information may be retained as required by applicable laws, taxation regulations, fraud prevention requirements, and business recordkeeping obligations.
Deleted accounts may not be recoverable.
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## 23. CONTACT US
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact:
**NutVibe**
91, Gaon Rehna Ruheri,
Hathras, Uttar Pradesh – 204101, India
Website: [www.nutvibe.in](http://www.nutvibe.in)
Email: [support@nutvibe.in](mailto:support@nutvibe.in)
Phone: +91 81717 19981