At Nutvibe, customer satisfaction is our top priority.
We are committed to delivering high-quality dry fruits, nuts, and wellness food products with utmost care while ensuring a smooth and reliable shopping experience.
This Refund and Returns Policy explains the conditions under which returns, refunds, or replacements may be requested. Due to the perishable and food-grade nature of our products, certain limitations apply to ensure hygiene, safety, and compliance with food handling standards.
By placing an order on the Nutvibe Platform, you agree to this policy.
- ELIGIBILITY FOR RETURNS & REFUNDS
Refunds or replacements may be considered only under the following conditions:
a. Damaged or Spoiled Products
If the product is delivered in a damaged, broken, or visibly spoiled condition.
b. Incorrect Items
If you receive a product that does not match your order (wrong item, variant, or quantity).
c. Reporting Time Limit
Any issue must be reported within 24 hours of delivery for it to be eligible for review.
d. Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
Important Notes
Refunds will not be provided for products that are opened, consumed, tampered with, or improperly stored after delivery.
Customers may be eligible for either a replacement or refund, subject to product availability and internal verification.
All refund or replacement approvals are subject to Nutvibe’s internal review and discretion.
- HOW TO REQUEST A REFUND OR REPLACEMENT
To initiate a request, please contact our support team:
Email: support@nutvibe.in
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Required Information:
Order ID
Description of the issue
Clear photos/videos of the product and packaging
Your preferred resolution (refund or replacement)
Our team will review your request and may request additional information if required.
- REFUND PROCESSING
Once your request is approved:
Refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method used at checkout
For Cash on Delivery (COD) Orders:
Refunds will be processed via bank transfer only.
Customers must provide valid bank details, including any of the following:
Cancelled cheque, or
Bank passbook copy, or
Bank statement showing account details and name
This information must be shared with our support team at support@nutvibe.in
- NON-REFUNDABLE CONDITIONS
Refunds or replacements will not be issued in the following cases:
Products that have been opened, used, or tampered with
Complaints raised after the 24-hour reporting window
Issues arising due to improper storage after delivery
Minor packaging variations that do not affect product quality
Note: All refund decisions are subject to verification and Nutvibe’s internal policy and legal obligations.
- OUR COMMITMENT TO YOU
At Nutvibe, we aim to ensure every product meets high standards of quality and freshness. However, in rare cases where issues occur, our support team is committed to resolving them fairly and efficiently.
Depending on the situation, we may offer:
Refund
Replacement
Alternative resolution, as appropriate
- CONTACT US
For any questions, concerns, or refund-related assistance, please contact:
Email: support@nutvibe.in